Mediation can begin with one party approaching a mediator to confirm suitability and explain the process. Once all parties agree to proceed, an Agreement to Mediate is signed - confirming confidentiality, neutrality, and the voluntary nature of the process.

Sessions may be online, in-person, or hybrid. The mediator establishes a safe space through clear ground rules, balanced speaking time, and a respectful environment. Breaks are available and the process is paced to suit participants' needs.

The mediator may meet privately with each party. These individual sessions are confidential - allowing parties to explore options, test assumptions, and consider alternatives. Information shared privately is not disclosed without consent.

Sessions are confidential and cannot be used outside the mediation process, subject to certain legal exceptions. The mediator cannot be called as a witness. This supports open dialogue and genuine problem-solving.

Mediation can result in several outcomes:

Full Agreement
A full resolution of all issues - recorded in writing and owned by the parties.

Partial Agreement
Narrowing the dispute, reducing what requires further action.

Improved Clarity
Enhanced communication and mutual understanding, even where full agreement is not reached.